Refund Policy

1. Refund Eligibility

We offer refunds under the following circumstances:

• Account access issues within 24 hours of purchase
• Service unavailability due to technical issues
• Proxy connection failures within the first 24 hours
• Duplicate charges or billing errors

2. Refund Process

To request a refund:

1. Contact our support team within 24 hours of purchase
2. Provide your order number and reason for refund
3. Allow up to 48 hours for our team to review your request
4. If approved, refunds will be processed to the original payment method

3. Non-Refundable Cases

Refunds will not be issued for:

• Requests made after 24 hours of purchase
• Account suspensions due to TikTok policy violations
• User error or misuse of services
• Changes of mind or inadvertent purchases
• Service suspension due to terms violation

4. Replacement Service

In some cases, we may offer replacement services instead of refunds:

• Account access issues will receive priority replacement
• Proxy connection issues will be resolved with new proxy credentials
• Technical issues will be addressed with alternative solutions

5. Processing Time

Once approved, refunds typically process within:

• 3-5 business days for credit card payments
• 1-2 business days for cryptocurrency payments